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Grievance Redressal Mechanism

Dear Investor,

In case of any grievance / complaint against the Stock Broker / Depository Participant:

Please contact the Compliance Officer of the Stock Broker / Depository Participant Mr. Sushil Kumar Dhancholia at email ID compliance@rkglobal.in and Phone No. +91-9811024829.

You may also approach CEO Mr. Raghav Bhagchandka at email ID raghav@rkglobal.in and Phone No. +91-8331000000.

If not satisfied with the response of the Stock Broker / Depository Participant, you may contact the concerned Stock Exchange / Depository at the following:

Name of StockExchange / Depository Web Address Contact Telephone No. Contact Email ID
Bombay Stock Exchange Limited https://www.bseindia.com/ (91 22) 2272 8517 / 8097 dis@bseindia.com
National Stock Exchange of India Ltd. https://www.nseindia.com (91 22) 2659 8190 / 91 /1800 266 058 ignse@nse.co.in
Central Depository Services (India) Limited https://www.cdslindia.com/ 1800-200-5533 complaints@cdslindia.com
National Securities Depository Limited https://nsdl.co.in/ (91 22) 2499 4200 relations@nsdl.co.in
Multi Commodity Exchange of India Limited https://www.mcxindia.com/ (91 22) 6649 4040 grievance@mcxindia.com
Indian Commodity Exchange Limited https://www.icexindia.com/ (91 22) 4038 1546 grievance@icexindia.com

You can also lodge your grievances with SEBI at https://scores.sebi.gov.in/. For any queries, feedback, or assistance, please contact SEBI Office on Toll Free Helpline at 1800 22 7575 / 1800 266 7575.

Grievance Redressal Mechanism

R K Global Shares & Securities Limited (CIN: U99999MH1995PTC174185) is a member of NSE & BSE & MCX & MSEI with SEBI Registration no: INZ000187132, Depository Participant of NSDL Depository with SEBI Registration nos: IN302453 and IN302951. Corporate office: Flat No.5, Sagar Apartment, 6 Tilak Marg, New Delhi - 110001. Compliance Officer : Mr. Sushil Kumar Dhancholia. Contact number: +91-9811024829. Email ID: compliance@rkglobal.in .

Investments in the securities market are subject to market risks, read all the related documents carefully before investing.

Procedure to file a complaint on SEBI SCORES: Register on the SCORES portal. Mandatory details for filing complaints on SCORES include: Name, PAN, Address, Mobile Number, and E-mail ID. Benefits include effective communication and speedy redressal of grievances.

SEBI has established the SMART ODR Portal for resolving disputes in the Indian Securities Market via online conciliation and arbitration. The investor must first log their grievance directly with the Stock Broker via grievances@rkglobal.in . If the grievance is not satisfactorily redressed by the broker, the investor can escalate it via the SEBI SCORES portal. After exhausting the above options, if the investor remains unsatisfied with the outcome, they can initiate dispute resolution through the SMART ODR Portal.

KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary.

Prevent unauthorized transactions in your trading/demat account. Update your mobile number and email ID with your stock broker/depository participant. Receive transaction alerts and information directly from the Exchanges/Depositories on your registered mobile/email at the end of the day.

Stock brokers can accept securities as margin from clients only by way of a 'margin pledge' created in the depository system (w.e.f. September 1, 2020). Update your mobile number & email ID with your stock broker/DP to receive OTPs directly from the depository to execute pledges. Pay a 20% upfront margin of the transaction value to trade in the cash market segment.

Beware of fixed, guaranteed, or regular returns/capital protection schemes. Brokers, their authorized persons, or their associates are not authorized to offer fixed/guaranteed returns or enter into loan agreements to pay interest on client funds. In the event of a broker default, claims for funds or securities under an indicative/guaranteed return arrangement will not be accepted by the Exchange Protection Fund (IPF).

Do not keep funds idle with the Stock Broker. The broker must return any unutilized credit balance to your bank account within three working days if no transaction has been carried out within the last 30 calendar days. Ensure your running account is settled at least once every 90 days (or 30 days if opted).

Periodically check your Securities, Mutual Funds, and Bonds via the Consolidated Account Statement issued electronically by NSDL/CDSL every month.

No need to issue cheques to subscribe to an IPO. Write your bank account number and sign the application form (or use UPI via ASBA) to authorize your bank to make payment only in case of allotment. No refund delays occur since the money remains blocked safely in your own bank account.

Always carry out due diligence and trade exclusively with market intermediaries registered with SEBI/Exchanges. Do not transfer funds for trading purposes to any individual, unauthorized person, or associate of the broker. All financial transactions must happen solely through the broker's pool bank accounts.

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