CLOSE X

Escalation Matrix

Details of Contact Person Address Contact No. Email Id Working hours
Customer Care Biswanath Dey Commercial Complex, 81/2/7, Phears Lane, 4th. Floor, Kolkata - 700012. 03340142930 support7@rkglobal.in 8:30 AM to 4:30PM
Head of Customer Care Suraj Kumar Flat No.5, Sagar Apartment, 6, Tilak Marg, New Delhi -110001 +919161936590 suraj@rkglobal.in 10:00 AM to 5:00PM
Compliance Officer Sushil Kumar Dhancholia Flat No.5, Sagar Apartment, 6, Tilak Marg, New Delhi -110001 +919811024829 skd@rkglobal.in 10:00 AM to 5:00PM
CEO Raghav Bhagchandka Flat No.5, Sagar Apartment, 6, Tilak Marg, New Delhi - 110001 +918331000000 raghav@rkglobal.in 10:00 AM to 5:00PM

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.sebi.gov.in/Welcome.html or Exchange at https://www.mcxindia.com/Investor-Services .

Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.

R K Global Shares & Securities Limited (CIN: U99999MH1995PTC174185) is a member of NSE & BSE & MCX & MSEI with SEBI Registration no: INZ000187132, Depository Participant of NSDL Depository with SEBI Registration nos: IN302453 and IN302951. Corporate office: Flat No.5, Sagar Apartment, 6 Tilak Marg, New Delhi - 110001. Compliance Officer : Mr. Sushil Kumar Dhancholia. Contact number: +91-9811024829. Email ID: compliance@rkglobal.in .

Investments in the securities market are subject to market risks, read all the related documents carefully before investing.

Procedure to file a complaint on SEBI SCORES: Register on the SCORES portal. Mandatory details for filing complaints on SCORES include: Name, PAN, Address, Mobile Number, and E-mail ID. Benefits include effective communication and speedy redressal of grievances.

SEBI has established the SMART ODR Portal for resolving disputes in the Indian Securities Market via online conciliation and arbitration. The investor must first log their grievance directly with the Stock Broker via grievances@rkglobal.in . If the grievance is not satisfactorily redressed by the broker, the investor can escalate it via the SEBI SCORES portal. After exhausting the above options, if the investor remains unsatisfied with the outcome, they can initiate dispute resolution through the SMART ODR Portal.

KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary.

Prevent unauthorized transactions in your trading/demat account. Update your mobile number and email ID with your stock broker/depository participant. Receive transaction alerts and information directly from the Exchanges/Depositories on your registered mobile/email at the end of the day.

Stock brokers can accept securities as margin from clients only by way of a 'margin pledge' created in the depository system (w.e.f. September 1, 2020). Update your mobile number & email ID with your stock broker/DP to receive OTPs directly from the depository to execute pledges. Pay a 20% upfront margin of the transaction value to trade in the cash market segment.

Beware of fixed, guaranteed, or regular returns/capital protection schemes. Brokers, their authorized persons, or their associates are not authorized to offer fixed/guaranteed returns or enter into loan agreements to pay interest on client funds. In the event of a broker default, claims for funds or securities under an indicative/guaranteed return arrangement will not be accepted by the Exchange Protection Fund (IPF).

Do not keep funds idle with the Stock Broker. The broker must return any unutilized credit balance to your bank account within three working days if no transaction has been carried out within the last 30 calendar days. Ensure your running account is settled at least once every 90 days (or 30 days if opted).

Periodically check your Securities, Mutual Funds, and Bonds via the Consolidated Account Statement issued electronically by NSDL/CDSL every month.

No need to issue cheques to subscribe to an IPO. Write your bank account number and sign the application form (or use UPI via ASBA) to authorize your bank to make payment only in case of allotment. No refund delays occur since the money remains blocked safely in your own bank account.

Always carry out due diligence and trade exclusively with market intermediaries registered with SEBI/Exchanges. Do not transfer funds for trading purposes to any individual, unauthorized person, or associate of the broker. All financial transactions must happen solely through the broker's pool bank accounts.

Designed,Developed & Content Powered by Accord Fintech Pvt Ltd.